Coming Out from Behind the Curtain (aka Sharing My Voice)

“What you do with intention, you get what you want. What you do on accident, you get what you get.”

When new leaders join your organization, does anyone spend time working with the team and the leader on assimilating the leader or is that left to the leader?

Sometimes the Key to Achieving Results is To Ask for What You Want

When customer experience in our organizations falls short, as managers, we often blame the service representatives involved, coach them or warn them to do better, and move on.