jdhInsights Blog

Coming out from behind ourselves (aka the curtain) can be a difficult experience.  Take me for example.  I’ve had my business jdh Insights, LLC for a year now. What I’ve learned over the past year is that I’m extremely comfortable meeting and connecting with people in...

“What you do with intention, you get what you want.  What you do on accident you, get what you get.” I love this statement.   I’m not sure where I first heard it or if I made it up.  Regardless, over the past few years, it’s become a recurring part of the conversation...

I recently had a conversation with a friend of mine who we’ll call Mary, who mentioned how one of her new female executive co-workers who we’ll call Jan, was struggling with engaging with her new team.  Mary said things like: “I hope Jan can pull it together. I’m...

Do you ever have those projects when deadlines are missed and no one knows why?  Meetings were held, minutes were taken and actions doled out.  And yet.  The project wasn’t completed as committed. What happens then? Everyone looks at the other person, wanting to place...

When customer experience in our organizations falls short, as managers, we often blame the service representatives involved, coach them or warn them to do better, and move on.  The problem is that the biggest issues may actually lie within our organization’s systems,...